FAQ

常见问题解答

1. How can I ship the patient's impressions and models?

我如何发送病人的印象和模型?

答：You can wrap the dental impression & plaster model with bubble bags and put bite rim in a ziplock bag together with the Rx.Then send impressions & plaster models through UPS / DHL / FedEx /TNT service to Shenzhen MYY Dental Laboratory.

您可以用气泡袋将印模和石膏模型包裹起来，并将咬边与Rx一起放入自封袋中。 然后将印模和石膏模型通过UPS / DHL / FedEx /TNT服务发送到深圳MYY牙科实验室。

2. Is it mandatory to send physical models/impressions?

    是否必须发送实体模型/印象?

答：Physical models/impressions are not mandatory if you send us the STL / digital files.

如果您向我们发送STL /数字文件，则物理模型/模版不是强制性的。

3.Can I send digital files/ STL files?

  我可以发送数字文件/ STL文件吗?

答：我们接受口内扫描文件和模型扫描文件，用于设计和世界各地使用的大多数系统。你也可以发送口内扫描数据。

4. Do you provide complete restoration work with STL ital files?

   你是否提供完整的STL/数字文件恢复工作?

答：We offer a complete restoration process with ceramic work on STL file including digital/printing models.

我们提供一个完整的修复过程与陶瓷工作的STL文件，包括数字/印刷模型。

5.  Do you provide only designing and milling work?

答：We do offer only designing and milling work as per client requirements.

6.Which shipment service do you recommend?

 你推荐哪种运输服务?

答：We recommend UPS.

  我们推荐UPS。

7. What is the whole turnaround time for product delivery?

   产品交付的整个周转时间是多少?

答：When we receive the physical impressions, we will complete and return by UPS in 5 to 7 business days, which includes the in-lab time of 3 to 5 days.  A digital/STL file work can shorten the turnaround time.

当我们收到实物印象后，我们将在 5- 7个工作日内完成并通过UPS返回，其中包括3 - 5天的实验室内时间。 数字/STL文件工作可以缩短周转时间。

8.Do you have any minimum order limit?

 你们有最低订购量限制吗?

答：No limit at all, but please note that there is a surcharge for shipping parcel which value is less than USD$500.

完全没有限制，但请注意，邮寄价值低于500美元的包裹要收取附加费。

9. Who pays the express fee?

  谁来付快递费?

答：All shipments from you to Shenzhen MYY Dental Laboratory need to be prepaid.        We will prepay the shipment from China to you if the value of the parcel is over USD$500.  If it's less than USD$500, there is an additional charge for the express fee.

所有从你到深圳MYY牙科实验室的货物都需要预付。  

如果包裹价值超过500美元，我们将预付从中国发货给你。   

如果少于500美元，我们要加收快递费。

10.  What is the payment option you have available?

    你们有什么付款方式?

答：Payment terms for all customers are on an advance basis.  An invoice of the cases received in the lab will be sent.    

The payment options you have available are via Paypal & T/T wire transfer Western Union, MoneyGram.

所有客户的付款方式都是预付的。  

实验室收到的病例发票将会寄出。   

您可以选择通过Paypal和电汇，西联汇款，速汇金。

11. Can you ship some sample work for my reference?

   你能寄一些样品给我参考吗?

答：Yes, we can provide several free samples.  It will be prepaid in advance and we will refund the fee of samples when we start cooperation.

是的，我们可以提供一些免费样品。我们会提前预付，我们会在开始合作时退还样品费。

What services do you offer?

你们提供什么服务?

答：We offer full dental lab services including:

 Porcelain Fused to Metal (PFM / CMC / VMK)

 Full Metal Restorations (FMC)

 All Ceramic (IPS e.Max)

 Composites (Ceramage, Bredent)

 Cercon

3M Lava

 Procera

 Copran HT Solid Zirconia

 Wieland Zenostar Ceramic

Vita In-ceram / Upcera Zirconia

Acrylic Dentures

 Valplast Flexible Dentures

 Vitallium 2000 Co-Cr Frameworks

Bego Co-Cr Frameworks

Pure Titanium Frameworks

 Cobalt-Chrome Dentures

Telescope Dentures

 Precision Attachments (CEKA, Bredent, Servo, MK1, Magfit)

 All kind of Implant Systems (CAD/CAM Customized Implant Abutments)

Orthodontic Appliances / Retainers / Splints / Mouth Guards / Sport Guards/ Anti-snoring Devices etc.

你们提供什么服务?

我们提供全面的牙科化验服务，包括:

瓷熔金属(PFM / CMC / VMK)

全金属修复(FMC)

全陶瓷(IPS e.Max)

复合材料(陶粒，Bredent)

Cercon

3M Lava

Procera

科普兰HT固体氧化锆

Wieland Zenostar陶瓷

Vita In-ceram / Upcera Zirconia

丙烯酸树脂假牙

Valplast柔性假牙

vitalium 2000 Co-Cr框架

Bego Co-Cr框架

纯钛框架、钴铬义齿、望远镜式假牙、精密附件(CEKA, Bredent, Servo, MK1, Magfit)、种植系统(CAD/CAM定制种植基台)

牙齿矫正器具/固位器/夹板/护嘴器/运动护嘴器/防打鼾装置等

Why Choose Us

为什么选择我们

- Shipping:

——运输:

答：You can send us digital files or traditional impression 

We will pay for one-way shipping fee according to volume per parcel.

DHL/UPS/FEDEX door to door service.

We can profit from our discounted carrier accounts.

We Can pick up and delivery packages from Hong Kong, avoid any customs problem importing to China.

 为什么选择我们

——运输:

您可以给我们发送数字文件或传统的印膜。

我们将根据每件包裹的数量支付单程运费。

DHL/UPS/FEDEX门到门服务。

我们可以从打折的运营商账户中获利。

我们可以从香港提货和递送包裹，避免进口到中国的任何海关问题。

-质量保证:

- Quality Guarantee:

答：Five years warranty for crowns/bridges /dentures.

QC for every step, of the process to ensure high quality and immediate problem solving.  Final QC to double check before shipping.

Latest equipment and modern techniques.

-质量保证:

牙冠/牙桥/假牙保修五年。

QC的每一步，确保高质量的过程，并立即解决问题。出货前的最终质控检查。

最新的设备和现代技术。以上翻译结果来自有道神经网络翻译（YNMT）· 通用场景

-实验材料

Lab Material

答：Only CE and ISO and FDA certificated Material used

只使用CE和ISO和FDA认证的材料

 Who pays for shipping?

 谁来支付运费?

 答：We recommend using our UPS Express or DHL Express account to ship to us.   We will add the cost of shipment in both directions to your invoice.   If you prefer to use another carrier, please be aware that they will generally take longer and cost more.   Also please notify us of the tracking number when you ship your cases to us.

Please be aware that all shipments are subject to routine customs inspections that can cause delays (although this is a very rare occurrence).

我们建议使用我们的UPS快递或DHL快递帐户向我们发货。我们会把双向运输的费用加到你的发票上。如果您希望使用其他承运人，请注意他们通常需要更长的时间和更多的费用。另外，当你把箱子寄给我们时，请通知我们运单号。

请注意，所有货物都要接受常规海关检查，这可能会导致延误(尽管这种情况非常罕见)。

 运输

答：Shipping - Use our DHL Express or UPS Express account numbers to get a 50% discount on shipping for sending your cases to our lab and we will add the shipping costs to your invoice.  You pay only one invoice for the lab work and shipping.

运输-使用我们的DHL快递或UPS快递账号可以获得50%的运费折扣，将您的箱子发送到我们的实验室，我们会将运费加到您的发票上。您只需支付一张发票的实验室工作和运输。

What forms of payment are accepted?

接受什么形式的付款?

Are you using safety material?

 你用的是安全材料吗?

答：Yes, all of our materials are FDA, IS013485, IS09001, CE certificated.

是的，我们所有的材料都通过了FDA, IS013485, IS09001, CE认证。

We accept the following types of payments:

Credit card: Visa, MasterCard, Discover, and American Express

Paypal

eCheck

US postal money order

International Money Order

Direct Deposit to our Bank of America account

我们接受以下类型的付款:

信用卡:Visa、MasterCard、Discover和American Express

贝宝、电子支票、美国邮政汇票、国际汇款单、直接存入我们的美国银行账户

 Are you using safety material?

 你用的是安全材料吗?

答：Yes, all of our materials are FDA, IS013485, IS09001, CE certificated.

是的，我们所有的材料都通过了FDA, IS013485, IS09001, CE认证。